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Returns

What is your return policy?

Our return policy is designed to offer full transparency and guarantee customer satisfaction. You have a 15-calendar day window from the delivery date to return items for an exchange or refund. To ensure a smooth process, please note the following ba

How do I start a return? What is the process?

Our return policy is designed to offer full transparency and guarantee customer satisfaction. You have a 15-calendar day window from the delivery date to return items for an exchange or refund. To ensure a smooth process, please note the following ba

Do you offer an extended return policy for the holidays?

Yes, we do! In the spirit of providing optimal service and flexibility during this festive season, we have extended our return policy. Orders placed from December 3rd to December 31st, 2024 would be eligible to be returned via our return portal by Ja

Can all items be returned?

We strive to ensure your satisfaction with every purchase. In general, the majority of our items are eligible for return, provided they meet certain criteria. Items must be unused and returned within 15 days from the date of reception. However, it's

When will I receive my refund?

If you're waiting for a refund due to a cancellation or return, rest assured that the refunded amount will be returned to the original payment method used for the purchase. Once the refund has been processed, please allow 10-15 business days for the