Returns
What is your return policy?
Our return policy is designed to offer full transparency and guarantee customer satisfaction. You have a 15-calendar day window from the delivery date to return items for an exchange or refund. To ensure a smooth process, please note the following ba
How do I start a return? What is the process?
Our return policy is designed to offer full transparency and guarantee customer satisfaction. You have a 15-calendar day window from the delivery date to return items for an exchange or refund. To ensure a smooth process, please note the following ba
Can all items be returned?
We strive to ensure your satisfaction with every purchase. In general, the majority of our items are eligible for return, provided they meet certain criteria. Items must be unused and returned within 15 days from the date of reception. However, it's
When will I receive my refund?
If you're waiting for a refund due to a cancellation or return, rest assured that the refunded amount will be issued back to the original payment method used for your purchase. Please note that refunds are processed as soon as we receive and inspect
Do you offer an extended return policy for the holidays?
Yes, we do! In the spirit of providing optimal service and flexibility during this festive season, we have extended our return policy. Orders placed from December 3rd to December 24th, 2025 would be eligible to be returned via our return portal by Ja
How to return a purchase made at the Madrid or Paris stores by mail?
We offer returns for exchange, store credit, or refund on items purchased in-store. Please note that we do not provide return labels for items purchased in-store to be returned by mail. Before initiating your return, please ensure the following condi