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How do I start a return? What is the process?Updated 8 months ago

Note: This return policy is specific for our European Site site, please refer to our regional North American or International sites based on your country.

Our return policy is designed to offer full transparency and guarantee customer satisfaction. You have a 15-calendar day window from the delivery date to return items for an exchange or refund. 
To ensure a smooth process, please note the following basic conditions: 

  • The product must be brand new & in an unworn resalable condition. (Scratched soles will not be accepted, so please try on the shoes on a carpeted surface). 
  • MTO, Custom and Final Sale items cannot be returned or exchanged. 
  • The product must be returned in the same condition as it was sent. Including the original packaging (Meermin shoe box + dust bag/s + shipping packaging). Do not use the Meermin shoe box as a shipping container.

Considering the shipping destination of your order, please find the location-based return policies outlined below: 

EU Returns Procedure:

  • For all of you located in the EU we do offer easy & inexpensive returns. Please follow these steps: 
  • Visit our Returns Portal here.
  • Access the portal using your Email address & Order number.
  • Select the item(s) you would like to return and the reasons you are returning them. (Some of the return reasons require a follow-up reason to be selected before moving on to the next page.)
  • Please note that returns will be deducted a 15€ flat rate to cover for the return label & restock fee.
  • Print the prepaid shipping label provided and mail in the package.
  • Please send the item(s) back to us within 7 days of printing the label to be eligible for an exchange or refund.
  • If you would not like to use our prepaid return label system, you can always ship it on your own. If you decide to do so, please provide us with the tracking number and Return Form.
  • For UK, Switzerland & Norway only: At this moment we are not able to provide cross-border return labels, if you need to return an item, you'll have to ship it on your own. Apologies for the inconvenience.

Useful information for Returns: 

  • If you're returning to Exchange: As soon as we receive the returned items/s, Meermin will ship back the new item/s at no additional cost. In case you're returning for a second exchange, customer will have to cover for the shipping costs.
  • If you're returning for a Refund, we will process it within the next 10 business days upon reception of your return. Note that original shipping costs will not be refunded; Meermin will only refund the returned item/s cost and a 15€ flat rate to cover for the return label & restock fee will be deducted from the refund. Once the refund has been processed it may take up to 14 business days to reach your account, depending on the Bank. On Sale Items, since return label is not provided there will be no 15€ deduction from your refund.
  • Return it for Store Credit & receive a bonus of 25€ that you can put towards any future purchase. No Store credit bonus will be provided on returned Items purchased during Sale Events.
  • If you're returning due to a Defect, within the 7 days after article/s reception, in case you find any defect or there is a discrepancy in the contents of the order, please contact us and share with us picture/s so we can better asses & understand your case.
  • Returned packages with no outcome information: If the order is returned with no information on the expected outcome (exchange, refund, or store credit), a refund in the form of store credit will be issued by default. The store credit will be valid for 12 months since the date of issuance. 
  • Rejected packages: Please note that if the parcel is rejected by the customer and returned to Meermin, any return charges, taxes, or duties that Meermin gets charged will be deducted from any refund owed.

Still have questions or need any further information? No problem at all, please contact our customer support Team—we'll be more than happy to assist in any way we can.

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