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Meermin Shoes (EU)

Order Management

Will I have to pay import duties or taxes?

Which Payment methods do you accept? Can I use Apple Pay?

I received a verification email from NoFraud, is it legitimate?

Can I shop local currency?

Can I pay with multiple credit cards?

How can I claim my Tax Free (VAT refund)?

Will I receive any tracking information? How do I track my order?

Do you offer International Shipping?

Can I modify the shipping address?

Can I pick my order in store?

Do you ship to APO & FPO addresses?

Do you offer Express shipping services?

Where is my order?

What is your return policy?

How do I start a return? What is the process?

Are your EU returns free?

Can all items be returned?

When will I receive my refund?

How to return a purchase made at the Madrid or Paris stores by mail?

When will I receive my exchange?

Returns

Where are your shoes made?

Are all your products designed in house?

Will you receive a restock?

Can I customise a stock product?

How can I know if a product is in stock?

Can I get sized in person?

What is the difference between shoe polish and shoe cream?

Will the leather stretch after some use?

What is a shoe last?

Are the insoles removable?

Can I use orthotics or custom insoles with Meermin shoes?

What is the difference between lined and unlined shoes?

Sizing Advice for Lined vs Unlined Shoes

What is Calf?

What is Museum Calf?

What is Softcalf?

What is Waxy Commander?

What is Waxy Kudu?

What is Shell Cordovan?

What is Waxy Shell Cordovan?

What is Antique Calf?

What is Suede?

What is Patent leather?

What are studded rubber soles?

What are leather soles?

What is a metal shank?

What is the welt?

What is the difference between Calf and Softcalf?

Where are the materials you use from?

What is the cork filler?

Leathers and Materials

What is Goodyear Welted construction?

Which kind of construction do you use?

What is Norvegesse construction?

What is Handwelted?

What is the difference between Goodyear Welted and Flex Goodyear Welted construction?

Construction

What is NST?

What is the "Gentleman's Notch"?

Design

Product

Can you assist with sizing?

How should a goodyear-welted shoe fit?

HIRO Last Fit

SWAY Last Fit

NEGON Last Fit

How can I choose the right size?

Size & Fit

What is a MTO Group?

How do MTO Groups work?

Is there any fee or upcharge on MTO Groups?

Can MTO items be returned?

When will my MTO Order ship?

Want to make a suggestion for upcoming MTOs?

How do I join the Meermin Loyalty Program?

How do I earn points?

How do I redeem points?

How do I access the next Tier level?

How do I receive points for referring a friend?

I've made a purchase but I can't see the points in my account

I've bought at the Madrid or Paris Stores, will I still receive points?

I returned an order. Where did my points go?

I paid with store credit / a gift card and returned the item. How do I recover the voucher?

Do store credits expire?

Rewards

Do Meermin gift cards expire?

Gift Cards & Store Credit