Can I cancel or edit my order?Updated 12 minutes ago

If you would like to cancel or modify your order, please follow the steps below:

1. Contact us as soon as possible

Send us an email with your order number.

If you wish to cancel your order, simply let us know.

• If you wish to change an item, please include:

  • The new model.

  • The desired color.

  • The desired size.

• If you wish to add an item, please include:

  • The product reference (SKU).

  • The color.

  • The size.

2. We will review your request

We will review your request as quickly as possible. However note that cancellations and order modifications are not an automatic process.

To provide the fast service our customers expect, every online order is automatically transmitted to our warehouse shortly after it is placed.

If we are able to stop the order before it enters warehouse processing, we will be happy to cancel or edit it. However, even if you contact us immediately after placing your order, we cannot guarantee that we will be able to intercept it before the warehouse begins processing.

• This is because:

  • Order transmission to the warehouse is automatic.

  • Cancellation and modification requests are reviewed manually.

  • Once the warehouse has started processing or picking your order, it can no longer be edited or cancelled.

3. If your request is successful

You will receive a confirmation email with the updated order details.

Depending on the type of modification, you may receive:

• A new order number.

• Confirmation of the updated items or shipping details.

• Your tracking information will be sent once the order has been dispatched.

4. If your request cannot be completed

Your order will be shipped exactly as it was originally placed on our website.

You will receive the tracking information for that shipment.

If you no longer want the order:

• We strongly recommend accepting the delivery.

• Once received, you can submit a regular return request through our returns process.

Please note:

• If you refuse the parcel and it is returned by the courier:

  • The outbound shipping costs will be deducted from your refund.

  • The return shipping costs will also be deducted.

• We cannot accept responsibility for parcels that are lost after being refused.

• If a refused parcel is lost before it reaches our warehouse, no refund can be issued.

• For this reason, accepting the parcel and returning it through the standard returns process is always the safest option.