# meermin-eu

> Public Help Center articles for meermin-eu.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended.

## Articles

- [Can I cancel or edit my order?](https://help-eu.meermin.com/en-US/can-i-cancel-or-edit-my-order-7581230.md): If you would like to cancel or modify your order, please follow the steps below:. Send us an email with your order number. If you wish to cancel your order, simply let us know. If you wish to change an item, please include:. The new model. The desire
- [Will I have to pay import duties or taxes?](https://help-eu.meermin.com/en-US/will-i-have-to-pay-import-duties-or-taxes-363055.md): Whether you need to pay import duties depends on your location and the details of your order. Since customs regulations vary by country, it is important to understand the policies that apply to your region. Below is a breakdown of how import duties a
- [Which Payment methods do you accept? Can I use Apple Pay?](https://help-eu.meermin.com/en-US/which-payment-methods-do-you-accept-can-i-use-apple-pay-363092.md): We accept payments via all major credit cards, Visa, MasterCard, American Express, Diner's Club, JCB & Discover. As well as Apple Pay, Google Pay, FB Pay, Shop Pay, PayPal & Afterpay. If you have any issue while checking out, please contact us and we
- [I received a verification email from NoFraud, is it legitimate?](https://help-eu.meermin.com/en-US/i-received-a-verification-email-from-nofraud-is-it-legitimate-363094.md): If you've received a verification message from NoFraud, please be assured that it is an integral part of our commitment to prioritizing your security and thwarting any potential fraudulent activity. Our partnership with NoFraud involves a comprehensi
- [Can I shop local currency?](https://help-eu.meermin.com/en-US/can-i-shop-local-currency-363093.md): Meermin currently supports the following currencies: US Dollars (USD), Euros (EUR), British Pounds (GBP), Australian Dollars (AUD), Canadian Dollars (CAD), Hong Kong Dollars (HKD), Singaporean Dollars (SGD), Swedish Krone (SEK), Norwegian Krone (NOK)
- [Can I pay with multiple credit cards?](https://help-eu.meermin.com/en-US/can-i-pay-with-multiple-credit-cards-6315739.md): We only accept one credit card per purchase, which can be combined with a gift card or store credit. If you’d like to use multiple credit cards, we recommend first purchasing a gift card with one of your cards. Once you have the gift card code, you c
- [How can I claim my Tax Free (VAT refund)?](https://help-eu.meermin.com/en-US/how-can-i-claim-my-tax-free-(vat-refund)-6315740.md): Only purchases made in our physical stores in Madrid or Paris are eligible for Tax Free. This applies exclusively to customers who reside outside of the European Union and can provide valid non-EU residency documentation. The Tax Free process must be
- [Will I receive any tracking information? How do I track my order?](https://help-eu.meermin.com/en-US/will-i-receive-any-tracking-information-how-do-i-track-my-order-363062.md): We are committed to ensuring the delivery of your orders worldwide. Our dedication to providing a seamless experience drives us to collaborate exclusively with top-tier courier services. Constant efforts are invested daily to enhance our logistics op
- [Do you offer International Shipping?](https://help-eu.meermin.com/en-US/do-you-offer-international-shipping-363063.md): Sure we do. We ship to every other country, with some limitations due to local restrictions. To double check, select the correct store (North America, European Union or International) and take your order to the final step of the checkout to check if
- [Can I modify the shipping address?](https://help-eu.meermin.com/en-US/can-i-modify-the-shipping-address-363065.md): Once your order has been shipped, we regret to inform you that we are unable to make any changes to the delivery address or modify other order details from our end. This limitation is imposed by the courier's policy, which restricts us as the sender
- [Can I pick my order in store?](https://help-eu.meermin.com/en-US/can-i-pick-my-order-in-store-363064.md): Yes. To arrange for in-store pickup, you just need to fill in any of our Store addresses as your shipping address at checkout. We’ll send you an email notification when the package has been delivered to us. You can then drop by at your convenience to
- [Do you ship to APO & FPO addresses?](https://help-eu.meermin.com/en-US/do-you-ship-to-apo-&-fpo-addresses-363066.md): Certainly! Just make sure you are navigating our North American website. Please note that APO & FPO orders are shipped via USPS, keep in mind that transit times might be slightly pushed back.
- [Do you offer Express shipping services?](https://help-eu.meermin.com/en-US/do-you-offer-express-shipping-services-363067.md): Sure, we do! You can select the expedited shipping service you prefer at checkout. If you need it to be shipped out the same day, please make sure the order is placed before 10 AM EST. It's important to note that the availability of expedited shippin
- [Where is my order?](https://help-eu.meermin.com/en-US/where-is-my-order-363137.md): We ship out all ready-to-wear orders within 24-48 hours. Estimated delivery times are to only be used as a reference, please note that Meermin cannot be liable for any possible delays caused by destination customs clearance processes or shipping comp
- [What is your return policy?](https://help-eu.meermin.com/en-US/what-is-your-return-policy-363056.md): Our return policy is designed to offer full transparency and guarantee customer satisfaction. You have a 30-calendar day window from the fulfillment date to return items for an exchange or refund. To ensure a smooth process, please note the following
- [How do I start a return? What is the process?](https://help-eu.meermin.com/en-US/how-do-i-start-a-return-what-is-the-process-363059.md): Our return policy is designed to offer full transparency and guarantee customer satisfaction. You have a 30-calendar day window from the fulfillment date to return items for an exchange or refund. To ensure a smooth process, please note the following
- [Are your EU returns free?](https://help-eu.meermin.com/en-US/are-your-eu-returns-free-6184208.md): We do offer an option for free returns on eligible items within the European Union. At checkout, you can choose to pay a 5.52€ Free Returns Fee, which allows you to return those items at no additional cost—your return label will be provided for free.
- [Can all items be returned?](https://help-eu.meermin.com/en-US/can-all-items-be-returned-363057.md): We strive to ensure your satisfaction with every purchase. In general, the majority of our items are eligible for return, provided they meet certain criteria. Items must be unused and returned within 15 days from the date of reception. However, it's
- [When will I receive my refund?](https://help-eu.meermin.com/en-US/when-will-i-receive-my-refund-363058.md): If you're waiting for a refund due to a cancellation or return, rest assured that the refunded amount will be issued back to the original payment method used for your purchase. Please note that refunds are processed as soon as we receive and inspect
- [How to return a purchase made at the Madrid or Paris stores by mail?](https://help-eu.meermin.com/en-US/how-to-return-a-purchase-made-at-the-madrid-or-paris-stores-by-mail-2181979.md): We offer returns for exchange, store credit, or refund on items purchased in-store. Please note that we do not provide return labels for items purchased in-store to be returned by mail. Before initiating your return, please ensure the following condi
- [When will I receive my exchange?](https://help-eu.meermin.com/en-US/when-will-i-receive-my-exchange-6315741.md): If you have requested an exchange through our Return Portal, selected your new item, and already sent back your return — either using your own return label or one downloaded from our website — we will process it as soon as we receive your package. On
- [Returning an Exchanged Item](https://help-eu.meermin.com/en-US/returning-an-exchanged-item-7380523.md): Free Return Coverage case. If you purchased Free Return Coverage with your order, your first return or exchange is covered under the following terms:. If you choose to return your item for a refund, you may use the prepaid return label provided throu
- [Where are your shoes made?](https://help-eu.meermin.com/en-US/where-are-your-shoes-made-363077.md): Our shoes are made in our Factory in Shanghai, China. Exclusively made using raw materials sourced from all over the world but principally from France, Italy & Japan. Our Design & Management Team is based in Mallorca (Spain).
- [Are all your products designed in house?](https://help-eu.meermin.com/en-US/are-all-your-products-designed-in-house-363078.md): Yes. We do design & produce all product in house, from lasts to patterns, components all the way to the final product. We also personally hand select the raw materials used in our production.
- [Will you receive a restock?](https://help-eu.meermin.com/en-US/will-you-receive-a-restock-363079.md): We understand the frustration that comes from sometimes not being able to purchase your preferred products. That's why we consistently replenish our ready-to-wear collection. To maximize your chances of being able to get the style & size you are afte
- [Can I customise a stock product?](https://help-eu.meermin.com/en-US/can-i-customise-a-stock-product-363080.md): Unfortunately not. Said that, form time to time we offer Custom Events, where you can customize product to your own specifications.
- [How can I know if a product is in stock?](https://help-eu.meermin.com/en-US/how-can-i-know-if-a-product-is-in-stock-363081.md): All the products available to buy from our site are in stock & ready to ship, except for MTO Groups which are Made To Order and have a specific delivery time for each of them & Custom made products. In case you cannot find your size, do not worry, we
- [Can I get sized in person?](https://help-eu.meermin.com/en-US/can-i-get-sized-in-person-363082.md): Absolutely! Just visit any of our Stores and our expert Team members will gladly assist you finding the best size & a proper fit. Here is a list of our Retail locations including all the necessary information.
- [What is the difference between shoe polish and shoe cream?](https://help-eu.meermin.com/en-US/what-is-the-difference-between-shoe-polish-and-shoe-cream-363083.md): Shoe polish and shoe cream are both products used for the care and maintenance of leather footwear, but they serve slightly different purposes and have different formulations. Shoe Polish:. Shoe Cream:. In summary, while both shoe polish and shoe cre
- [Will the leather stretch after some use?](https://help-eu.meermin.com/en-US/will-the-leather-stretch-after-some-use-363084.md): Leather in Goodyear-welted shoes may stretch slightly over time due to wear, adapting to the shape of your foot. However, the extent of stretching is generally minimal compared to other construction methods. Proper sizing from the start is crucial fo
- [What is a shoe last?](https://help-eu.meermin.com/en-US/what-is-a-shoe-last-6315742.md): A shoe last is the mold used to shape and construct a shoe. It determines the shoe’s fit, proportions, and overall silhouette, making it one of the most important elements in footwear design. The last directly influences comfort, balance, and how the
- [Are the insoles removable?](https://help-eu.meermin.com/en-US/are-the-insoles-removable-6315745.md): In our General Collection, the insoles are not removable. The leather insole is a structural part of the shoe and is stitched in during the welted construction process, so it cannot be taken out. Our Ultra Flex Collection is currently the only collec
- [Can I use orthotics or custom insoles with Meermin shoes?](https://help-eu.meermin.com/en-US/can-i-use-orthotics-or-custom-insoles-with-meermin-shoes-6315748.md): Yes. If you plan to use orthotics or custom insoles, we generally recommend one of the following options:. Option 1: Size up half a size. Going up half a size can help create additional room for your orthotics. Option 2: Use your regular size. If you
- [What is the difference between lined and unlined shoes?](https://help-eu.meermin.com/en-US/what-is-the-difference-between-lined-and-unlined-shoes-6315749.md): The main difference between lined and unlined shoes is the presence (or absence) of an inner leather lining inside the shoe. This affects comfort, breathability, structure, flexibility, and overall feel. Lined shoes include an interior lining layer t
- [Sizing Advice for Lined vs Unlined Shoes](https://help-eu.meermin.com/en-US/sizing-advice-for-lined-vs-unlined-shoes-6315750.md): We generally recommend choosing the same UK size for both lined and unlined styles. While unlined shoes usually provide a slightly more relaxed and accommodating fit due to their softer construction, most customers achieve the best fit by maintaining
- [What is Calf?](https://help-eu.meermin.com/en-US/what-is-calf-363115.md): Calf or Calfskin is a type of leather sourced from the hide of young cattle, known as calves. It is valued for its fine grain, soft texture, and durability. Calfskin is commonly used in the production of high-quality leather goods, including shoes, b
- [What is Museum Calf?](https://help-eu.meermin.com/en-US/what-is-museum-calf-363116.md): Museum Calf refers to a type of leather characterized by its unique and expressive patina, resembling the rich hues and antiqued appearance often found in museum artifacts. This leather undergoes a specialized finishing process that enhances its dept
- [What is Softcalf?](https://help-eu.meermin.com/en-US/what-is-softcalf-363117.md): Softcalf is a type of calf leather that undergoes additional processing to achieve enhanced softness and a supple feel. This treatment makes the leather more comfortable from the start and is often used in the production of luxurious and comfortable
- [What is Waxy Commander?](https://help-eu.meermin.com/en-US/what-is-waxy-commander-363114.md): Waxy Commander is a type of leather that has been treated with waxes and oils during the tanning process. This treatment imparts a distinctive waxy finish to the leather, providing it with a rugged and weathered appearance. Waxy Commander leather is
- [What is Waxy Kudu?](https://help-eu.meermin.com/en-US/what-is-waxy-kudu-363128.md): Waxy Kudu refers to a type of leather made from the hide of the kudu antelope that has been treated with waxes, oils, or other finishes during the tanning process. This treatment imparts a waxy or oily appearance to the leather, enhancing its durabil
- [What is Shell Cordovan?](https://help-eu.meermin.com/en-US/what-is-shell-cordovan-363129.md): Shell Cordovan is a premium, highly coveted leather obtained from the fibrous flat muscle (shell) beneath the skin of a horsehide. Known for its exceptional durability, smooth texture, and unique patina, Shell Cordovan is often used to craft high-qua
- [What is Waxy Shell Cordovan?](https://help-eu.meermin.com/en-US/what-is-waxy-shell-cordovan-363118.md): Waxy Shell Cordovan is a variant of the highly prized Shell Cordovan leather that undergoes a finishing process involving the application of waxes. This treatment enhances the leather's natural luster, durability, and weather resistance while maintai
- [What is Antique Calf?](https://help-eu.meermin.com/en-US/what-is-antique-calf-363119.md): Antique Calf is a type of leather that undergoes a finishing process to create an aged or distressed appearance. This involves applying dyes, waxes, or pigments to achieve a nuanced color palette, emphasizing natural variations and giving the leather
- [What is Suede?](https://help-eu.meermin.com/en-US/what-is-suede-363120.md): Suede is a type of leather with a soft, napped surface. It is typically made from the underside of animal hides. The texture is achieved by brushing or sanding the leather to create a velvet-like feel. Suede is known for its luxurious appearance and
- [What is Patent leather?](https://help-eu.meermin.com/en-US/what-is-patent-leather-363121.md): Patent leather is a type of calf leather that has been coated with a glossy and shiny finish. This glossy appearance is achieved through a process of applying multiple layers of a varnish or lacquer-like substance to the leather surface. The result i
- [What are studded rubber soles?](https://help-eu.meermin.com/en-US/what-are-studded-rubber-soles-363122.md): Studded rubber soles refer to shoe soles made of rubber that have embedded studs or small protrusions on the bottom. These studs are designed to provide better traction and grip, particularly on slippery or uneven surfaces. The studs enhance stabilit
- [What are leather soles?](https://help-eu.meermin.com/en-US/what-are-leather-soles-363123.md): Leather soles are shoe soles made from natural leather. These soles are known for their flexibility, comfort, and durability. Leather soles are often used in high-quality dress shoes and traditional craftsmanship. They can provide a sleek and elegant
- [What is a metal shank?](https://help-eu.meermin.com/en-US/what-is-a-metal-shank-363124.md): A metal shank in Goodyear-welted shoes refers to a supportive piece made of metal, often steel or another durable alloy, that is inserted between the insole and outsole of the shoe. This shank provides structural reinforcement, adds stability, and su
- [What is the welt?](https://help-eu.meermin.com/en-US/what-is-the-welt-363125.md): In a Goodyear-welted shoe, the welt is a strip of leather, rubber, or other material that is stitched to both the upper part of the shoe and the insole. In our case you will always find a leather welt. This creates a visible seam that runs around the
- [What is the difference between Calf and Softcalf?](https://help-eu.meermin.com/en-US/what-is-the-difference-between-calf-and-softcalf-363126.md): "Calf" and "Softcalf" generally refer to leather made from the hide of a young calf, but the term "Softcalf" is often used to describe a specific type of calf leather that has undergone additional processing for a softer feel. Calf Leather:. Softcalf
- [Where are the materials you use from?](https://help-eu.meermin.com/en-US/where-are-the-materials-you-use-from-363113.md): Primarily, the materials we use are in Europe, USA & Japan:. - Boxcalf, Naturcalf, Antique, Softcalf & Grains come exclusively from Tannerie d'Annonay & Tanneries Du Puy in France. Selected articles are sourced from Haas (France) as well. - Suede com
- [What is the cork filler?](https://help-eu.meermin.com/en-US/what-is-the-cork-filler-363127.md): In a Goodyear-welted shoe, the cork filler refers to a layer of cork material that is used to fill the cavity between the insole and the outsole. This cork layer not only provides additional cushioning for comfort but also conforms to the shape of th
- [What is Goodyear Welted construction?](https://help-eu.meermin.com/en-US/what-is-goodyear-welted-construction-363131.md): Goodyear Welted refers to a traditional method of shoe construction that enhances durability, comfort, and the potential for resoling. In this technique, a strip of leather (the welt) is stitched to both the upper part of the shoe and the insole. The
- [Which kind of construction do you use?](https://help-eu.meermin.com/en-US/which-kind-of-construction-do-you-use-363130.md): We exclusively produce Goodyear Welted, Handwelted & Norvegese shoes & boots.
- [What is Norvegesse construction?](https://help-eu.meermin.com/en-US/what-is-norvegesse-construction-363132.md): Norwegian construction involves a unique method where the upper is stitched to the insole and midsole, and then an additional seam is made through the outsole, creating a highly durable and water-resistant design. This meticulous construction is know
- [What is Handwelted?](https://help-eu.meermin.com/en-US/what-is-handwelted-363133.md): A handwelted shoe is a type of high-quality footwear where the upper, insole, and outsole are stitched together by hand using a welt. The welt is a strip of leather that runs along the perimeter of the shoe, connecting the upper and the sole. This me
- [What is the difference between Goodyear Welted and Flex Goodyear Welted construction?](https://help-eu.meermin.com/en-US/what-is-the-difference-between-goodyear-welted-and-flex-goodyear-welted-construction-363134.md): The main difference between Goodyear welted and Flex Goodyear welted shoes lies in the comfort of the shoes. Goodyear Welted:. Flex Goodyear Welted:. In summary, Flex Goodyear welted shoes prioritize a more immediate comfort and flexibility, making t
- [What is NST?](https://help-eu.meermin.com/en-US/what-is-nst-363135.md): A Norwegian split toe is a distinctive design feature found in some high-quality dress shoes. It refers to a stitching pattern on the toe cap of the shoe, where the leather is divided into two sections that are stitched together with a seam running d
- [What is the "Gentleman's Notch"?](https://help-eu.meermin.com/en-US/what-is-the-%22gentlemans-notch%22-363136.md): The term "gentleman's corner" in a leather shoe usually refers to a small, beveled detail on the heel breast (the back bottom part of the shoe's heel). This subtle design element is often found in well-crafted, high-quality dress shoes. The gentleman
- [Can you assist with sizing?](https://help-eu.meermin.com/en-US/can-you-assist-with-sizing-363097.md): Sure! Please do note all our products are UK sized which is quite different in terms of sizing compared with your US, EU sized shoes as well as Sneakers. Please make sure to check the size guide to select the right size: Size Guide Men's, Size Guide
- [How should a goodyear-welted shoe fit?](https://help-eu.meermin.com/en-US/how-should-a-goodyear-welted-shoe-fit-363112.md): A Goodyear-welted shoe should fit comfortably with:
- [HIRO Last Fit](https://help-eu.meermin.com/en-US/hiro-last-fit-363098.md): Get to know our Classic Round HIRO Last – a beloved and incredibly versatile choice among our customers. Crafted with meticulous attention to detail, this last boasts a perfectly balanced shape - not overly long, not too short, but just right on the
- [SWAY Last Fit](https://help-eu.meermin.com/en-US/sway-last-fit-363101.md): The SWAY last is designed to provide a superior loafer fit, featuring and adjusted heel & instep fit to prevent any possible slippage and a generous fit in the forefoot, allowing for a very comfortable fit from day one. Featuring a fuller toe box wit
- [NEGON Last Fit](https://help-eu.meermin.com/en-US/negon-last-fit-363111.md): The NEGON last is designed to provide a superior boot fit, which boasts a wider and flatter toe shape, providing ample room and a more comfortable fit. Additionally, the last incorporates a supportive back area to ensure excellent stability, and a ge
- [How can I choose the right size?](https://help-eu.meermin.com/en-US/how-can-i-choose-the-right-size-6389742.md): We understand that choosing the right size online can sometimes feel uncertain. To help you find the best fit, we recommend reviewing the size chart available on the product page. In particular, please pay close attention to the width measurements an
- [What is a MTO Group?](https://help-eu.meermin.com/en-US/what-is-a-mto-group-363085.md): Made To Order Groups are conceived as a way to offer you the widest range of possibilities. Customers pre-order the item, once the number of units supported reaches the campaign goal, the item is successfully funded, and then we start the production.
- [How do MTO Groups work?](https://help-eu.meermin.com/en-US/how-do-mto-groups-work-363087.md): Please check How do MTO Groups work? page, it covers all the topics related to how Made To Order Groups work.
- [Is there any fee or upcharge on MTO Groups?](https://help-eu.meermin.com/en-US/is-there-any-fee-or-upcharge-on-mto-groups-363086.md): No. Even the MTO Groups are exclusively made under request, they are offered with no upcharge or additional fees. They're offered at regular rates.
- [Can MTO items be returned?](https://help-eu.meermin.com/en-US/can-mto-items-be-returned-363088.md): No. As these pairs are exclusively made for you, they're not coming out of the shelf and so we do not keep inventory for these specific styles—and in order to be able to offer them with no upcharges, no returns or exchanges will be accepted.
- [When will my MTO Order ship?](https://help-eu.meermin.com/en-US/when-will-my-mto-order-ship-363089.md): The estimated delivery date is informed on every MTO Group. Please refer to the article to check for the estimated shipping date. If youy need any further information, please kindly Contact our CX Team
- [Want to make a suggestion for upcoming MTOs?](https://help-eu.meermin.com/en-US/want-to-make-a-suggestion-for-upcoming-mtos-363090.md): Sure! Happy to hear what you'd like to see in the groups. Send us your suggestions via the Suggest MTO—we'll do our best to bring something close to your expectations.
- [How do I join the Meermin Loyalty Program?](https://help-eu.meermin.com/en-US/how-do-i-join-the-meermin-loyalty-program-363068.md): It cannot be more simple, just create an account and automatically get enrolled on our loyalty program so you can start earning rewards right away.
- [How do I earn points?](https://help-eu.meermin.com/en-US/how-do-i-earn-points-363069.md): There are several ways to earn points and move up on the different tier levels. Here are some examples:
- [How do I redeem points?](https://help-eu.meermin.com/en-US/how-do-i-redeem-points-363070.md): Our aim is to streamline all procedures, providing a user-friendly approach that not only elevates customer satisfaction but also motivates sustained engagement with the points system. By doing so, we empower you to make the most out of our loyalty p
- [How do I access the next Tier level?](https://help-eu.meermin.com/en-US/how-do-i-access-the-next-tier-level-363071.md): We believe that your Tier level shouldn't be solely determined by spending, which is why we've introduced two ways for you to ascend to the next Tier Level: through your purchases or by referring Meermin to friends. Explore the various perks and bene
- [How do I receive points for referring a friend?](https://help-eu.meermin.com/en-US/how-do-i-receive-points-for-referring-a-friend-363072.md): After a successful referral, points will be promptly added to your account. To effectively refer a friend, simply include your friend's email in the 'Refer a Friend' section on our Loyalty Program page. Here's how it works: if your friend, who has ne
- [I've made a purchase but I can't see the points in my account](https://help-eu.meermin.com/en-US/ive-made-a-purchase-but-i-cant-see-the-points-in-my-account-363073.md): The rewards process is designed to be both straightforward and flexible. Points earned from your purchases will be credited to your account 30 days after the order date. If you did not have an account when placing your order, there’s no need to worry
- [I've bought at the Madrid or Paris Stores, will I still receive points?](https://help-eu.meermin.com/en-US/ive-bought-at-the-madrid-or-paris-stores-will-i-still-receive-points-363074.md): The rewards process is designed to be both straightforward and flexible. Points earned from your in-store purchases will be credited to your account 30 days after the order date. If you did not have an account when placing your order, there’s no need
- [I returned an order. Where did my points go?](https://help-eu.meermin.com/en-US/i-returned-an-order-where-did-my-points-go-363075.md): If an item/s are returned for a refund or an order is cancelled, points will be deducted from your account.
- [I paid with store credit / a gift card and returned the item. How do I recover the voucher?](https://help-eu.meermin.com/en-US/i-paid-with-store-credit--a-gift-card-and-returned-the-item-how-do-i-recover-the-voucher-6315752.md): If you used store credit or a gift card for your purchase and the item is returned, the amount used will be reissued to your account as store credit. The credit will remain under the same original code and can be used again for a future purchase. Ple
- [Do store credits expire?](https://help-eu.meermin.com/en-US/do-store-credits-expire-6315751.md): Generally speaking, and unless clearly specified in the communication, Meermin credits have a 12-month expiration period. To redeem your credits, simply apply them during the checkout process in the designated coupon box. If you are a registered cust
- [Do Meermin gift cards expire?](https://help-eu.meermin.com/en-US/do-meermin-gift-cards-expire-363096.md): Generally speaking, and unless clearly specified in the communication, Meermin Gift Cards do have a 12-month expiration period. Meermin gift cards make for superb gifts, allowing recipients the joy of choosing their desired items. To redeem gift card
- [Can I Convert My Store Credit into a Cash Refund?](https://help-eu.meermin.com/en-US/can-i-convert-my-store-credit-into-a-cash-refund-7380916.md): If you choose to receive Store Credit/Gift Card instead of a refund, the credit will be valid for 12 months from the date it is issued. Please note that Store Credit/Gift Card cannot be converted into a monetary refund once it has been accepted. By s
- [Newsletter Welcome Offer](https://help-eu.meermin.com/en-US/newsletter-welcome-offer-7407925.md): Subscribe to our newsletter and receive up to €15 off the cost of Regular Shipping on your first order. Terms & Conditions:. Valid for first-time purchases only after subscribing to our newsletter. The discount applies exclusively to the cost of Regu
- [Can I use my Gift Card or Store Credits in a physical store?](https://help-eu.meermin.com/en-US/can-i-use-my-gift-card-or-store-credits-in-a-physical-store-7577386.md): No. Rewards, Store Credits, and loyalty points are only valid for online purchases and can only be used in the same market where they were issued. For example:. Rewards, Store Credits, and loyalty points cannot be transferred between different market